DigiLocker

DigiLocker is a digital document wallet developed under the Government of India's Digital India initiative. It enables individuals to securely access, store, receive, and share digitally issued documents and certificates from government departments, statutory bodies, educational institutions, and other authorized issuers. Documents available through DigiLocker can often be shared electronically with requesting organizations, reducing reliance on physical paperwork and improving the efficiency of digital service delivery.

Organizations across banking, financial services, insurance, education, healthcare, and public services use DigiLocker to streamline customer onboarding and document verification. By allowing individuals to share digitally issued records directly from trusted issuers, DigiLocker can reduce manual document handling, improve data accuracy, accelerate verification processes, and lower the risk of document tampering or forgery. Its integration with digital public infrastructure has made it an important component of India's digital ecosystem.

When organizations access or process personal data obtained through DigiLocker, they remain responsible for complying with the Digital Personal Data Protection Act, 2023. Personal data obtained through DigiLocker should be processed only for the specified purpose, protected with appropriate security safeguards, and retained only as long as necessary or as otherwise required by law.

In practice, gaps emerge when:

• Organizations download and retain DigiLocker documents without defined retention policies.
• Employees request documents that are unnecessary for the stated purpose.
• Access to DigiLocker-derived records is not appropriately restricted.
• Document verification workflows are not integrated with governance processes.
• Organizations cannot track where downloaded documents are stored after onboarding.

Organizations strengthen governance by integrating document verification with privacy controls, maintaining access management, implementing retention policies, and monitoring document handling throughout the processing lifecycle. Within Privy, governance capabilities such as data discovery, classification, data mapping, and workflow automation help organizations manage personal data obtained through digital document verification processes.